Frequently asked questions
Quick Tips
Number Reservation
To reserve your number please dial *1390# and follow the prompts. Two (2) reservation options are available. Select Option 1 to Reserve your own number or Option 2 to Reserve for someone. In reserving for someone an SMS will be sent to the third party to confirm his or her consent before proceeding. Two (2) reservation periods (1year & 2years) will also be made available to customers to choose from. Each reservation period comes with a specific charge i.e 12months – GH¢15.00 and 24months – GH¢25.00
MTN Me2U
MTN Me2U allows customers to share their airtime with their family, friends and loved ones. 0.10p is deducted on every transfer.
You can register to MTN Me2U either via SMS or USSD. Via SMS, type ‘register’, leave a space, enter a 4-digit PIN and send to 1329. Via USSD, dial *198#, select 1 ‘Activate’, choose a new PIN, re-enter that new PIN and finally, you will receive a confirmation of successful registration.
You can share airtime on MTN Me2U either via SMS or USSD. Via SMS, enter ‘Amount’, leave a space, enter ‘Mobile number’, leave a space, enter ‘PIN’ and send to 1329 E.g. ‘5 024XXXXXXX 1234’ and send to 1329. Via USSD, dial *198#, select 2 ‘Transfer’, enter receiver eg. 024XXXXXXX, enter amount eg. 5, enter decimal eg. 0, enter PIN eg. 1234 and select 1 to confirm.
MyMTN App
The app helps customers top-up airtime and bundle, provides an easier way to pay with MoMo, know services they are subscribed to, cancel services they do not need and find MoMo agents near them with just a few clicks.
The latest version of the app is available to both Android and iOS users on the Google Play Store and the App Store respectively.
TGIF Promo
Every Friday eligible customers will receive amazing rewards from airtime, data to great deals at selected vendors nationwide. Keep using your MTN number all week and get the coolest discount on your shopping and amazing rewards every Friday. We dey for you.
There are many rewards each and every week just for you. Every Friday eligible customers will receive airtime, data and great deals at selected vendors nationwide.