• Update PIN
• Connection/Disconnection
• Recharge for others
• Get PUK
• Family & friends
• You Choose

Subscribers will be able to use the service through both IVR & SMS. It is important to note that subscribers need to be registered with a PIN number in order to use the self-service. The PIN service is a remote registration mechanism that substitutes visiting a customer care agent in an MTN office.

Registration
In order for you to gain access to the self-service application, you first have to register through IVR to get a PIN number. Registration is done only by IVR from the MTN number you own & want to register. This PIN is a unique access code to all the MTN services which need authentication or credentials to use.

How to Register?
Call 1333 and listen to welcome message, which will guide you through the registration procedure. Since you are calling for the first time, you will be directly prompted to enter a PIN number after listening to the welcome message.

1. You will be asked to enter a four-digit PIN number.
2. You will be asked to re-enter the same four-digit PIN number.
3. If the Pins are matching, you will be notified by a message that states your PIN number. If the Pins are not matching, you will be requested to re-enter them again (point 2 onwards).
4. When registration is complete, you will then be allowed to use the application to provision your MTN number.

Update PIN
In order to authenticate numbers, the concept of a “PIN” has been devised for usage in all MTN services requiring authentication. The PIN works as a substitute to the used starter pack authentication in customer care offices. The PIN is a 4-digit “password” used to ensure that the subscriber is registered. Subscribers will be allowed to change their PIN as often as they wish, through the Self Service application by SMS and IVR

SMS
By sending the SMS with the requested task, your PIN number will be changed: <change><space> to Short code (1333)
If you misspells the request (Chang, Change pin, 12345, etc…) you will receive an auto response (Error Message) alerting you that the request was not carried out due to incorrect spelling.

IVR
Call short code 1333 and listens to welcome message & then the main menu. The voice prompts will guide you through the process

Connection/disconnection of SIM
This service will enable you to disconnect or reconnect your number incase of theft, lost or found Sim card/chip. You can send the request by SMS or call the short code 1333, enter your MTN phone number and your PIN number before you will gain access to activate or deactivate their MTN number.

SMS
Send the SMS request with the requested action to be taken:
<Space>< PIN number (1234)><Space> to Short code (1333)
An auto response will notify you of your request, giving you a time frame of which your request will be executed. Once the service has been carried out, an SMS will be sent to the number you called from to notify that the number has been activated or deactivated. If you misspell the requested service (Activite, actevate, di activate, de activate etc…) you will receive an auto response (Error Message) alerting you that the request was not carried out due to incorrect spelling of “Service”

IVR
Call short code 1333 and listens to welcome message & then the main menu. The voice prompts will guide you through the process

Recharge for Others
You are able to recharge (physical vouchers) to other MTN subscribers account from your handset through the self service application either by SMS or IVR

SMS
You will send a request to recharge an account through SMS by sending: <Recharge><Space><Space><Space>  to short code 1333
The recipient will receive an auto response confirming credited account: “You have recharged MTN number 024xxxxxxx with ¢4.5 GHC”.
Recipient receives an SMS “Your account has been credited with ¢4.5 GHC by MTN number 024xxxxxxx. You can now text and make that call!”

IVR
Call short code 1333 and listens to welcome message & then the main menu. The voice prompts will guide you through the process.

Family & friends
You would be able to activate Family and Friends through the Self Service application by either SMS or IVR.

SMS
To enter each F&F number (note that only one number can be entered per TXT)
1.     Go to "Write Message"
2.     Type "Add", leave a space, and then type your F&F number
3.     Send to 1333
        Example: Add 024 xxxxxxx
To cancel your existing F&F number (after a minimum of 30 days)
1.     Go to "Write Message"
2.     Type "Cancel", leave a space, and then type number you want to cancel
3.     Send to 1333
        Example: Cancel 024 xxxxxxx
4.     Once a number is cancelled follow the Add procedure to add a new number.
To check you existing F&F number(s): Type "check" and send to 1333
In case you cannot add F&F because your list is full, an SMS will be sent back to you notifying that your F&F list is full. “Your request has not been processed because you already have 2 family & friends numbers.”

• To add a number to F&F, you would need to send the following:

<Add> to short code 1333

To change a number on F&F, you would need to cancel an old number by sending the following: <Cancel> to short code 1333.

To check F&F number, subscribers need to send the following: <Check> to short code 1333. This will show their F&F number/s.

If you are not allowed to change the family & friends number due to time restrictions (15 days), you will receive a message, notifying you that you cannot change your F&F number: “Your request has not been carried out due to the fact that the number has been added less than 15 days ago.”
If the number to be changed is not on your list, the system will send you a notification that the number is not on your list: “The number you have requested to remove is not on your list. Your F&F numbers are 024XXXXXXX & 024XXXXXXX.”

IVR
Call short code 1333 and listens to welcome message (This mentions the several services we offer through IVR). The service is supposed to be the same as the currently running service on the short code 1307. Please follow the voice prompts which will guide you through the process.

PUK
This service is provided for those who wish to know their PUK incase they blocked their sim card. You can easily retrieve it through the Self-service application by SMS or IVR.

• Know what service class you are on
• Change your service class

SG-SSB Sikatext Phone Banking

Sikatext Application is a simple application designed to allow MTN subscribers who are also SSB customers to easily connect to the bank via the MTN TXT Feature and subscribe to services that allows them to:

1.     Get their latest bank balances

2.      Request Mini Bank Statement

3.      Enquire latest Foreign Exchange (FOREX) Rates

4.      Recharge their Prepaid MTN line with units

All or a Select of these features are available to SSB Customers who also have an MTN Subscription by simply registering themselves with the Bank. Once registered, appropriate features can be accessed by sending a simple TXT (Short Message) to an MTN service number following the guidelines mentioned by the Bank.

For more details on the service and its registration, please contact the SSB Customer Service Department.

DUAL IMSI

What's Your Mood?

Whether you are in the business mood or a casual mode, Dual IMSI switches to your mood.  Never before has a network captured two numbers on one SIM card.  With Dual IMSI from MTN, you can put two MTN numbers on one chip.

Why go through the hustle of carrying two phones just because you want to use two numbers?  Dual IMSI allows you to put two MTN numbers on one SIM card, one of the lines has to be post paid. The Prepaid line to be used has to be registered in the customer's name

Frequently Asked Questions
Q: Will I be able to talk to two different people on the two lines at the same time?                
A: No.  One line would be active at any given time.  You need to decide which number you want to use at one time.  On the other hand, if you want to receive calls on both lines at the same time, then you need to divert your postpaid unto the prepaid line.

Q: What happens to the SIM (chip) when the other is active?
A: The number that is not active at the time will be off. So the caller will get a response like this, 'The MTN number you are trying to reach is either switched off or out of coverage area'. On the other hand if the postpaid is diverted to the prepaid the call will come through as a normal call.

Q: How often can I use a particular line? (Private or Business).
A: You can change the lines as often as you wish.  All you need to do is scroll to 'Menu' and choose which line you wish to have active at any given time.
 
Q: How will the billing be like?
A: You will recharge your prepaid number whenever the need arises by going through the normal recharge procedure.  With the postpaid you receive a bill at the end of your cycle.
 
Q:  Can I activate hop (prepaid roaming) service on my Prepaid?
A: Certainly, you can activate hop.  Roaming is available for both prepaid and postpaid.  The choice is yours.
 
Q:  How can I get it activated?
A: The customer needs to give the two chips to MTN for the activation of Dual IMSI.